FREE SHIPPING ON ALL WAX MELTS

Delivery & Returns

Delivery & Returns.

All orders are dispatched within 2 workings days, and are sent by the following delivery method Royal Mail 2nd Class. Delivery for wax melts is FREE any thing else is £3.20.  

UK shipping only.

Where is my order?

Please allow 10 business days since your order was despatched and if your order hasn't arrived, and your tracking number hasn't updated with any relevant information then we will arrange for a replacement to be sent. Please note that "business days" do not include weekends or UK public Bank Holidays.

Returns.

To make a return and get a refund, please contact our Customer Service Team at dallascandles@hotmail.com or fill out the form below with your order number included. Any item must be returned within 30 days of delivery.

We do not accept any returns on wax melts or candles that have been opened or used. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.